Last updated and effective as of the date published on the homepage of the Projeo website.
Our Privacy Principles
The privacy practices described here were written by the Projeo team and reviewed by the operators of RYDZE LLC. We keep them short of legal jargon on purpose, because we want every customer to understand exactly what happens to the information they share with us.
The core of our approach is simple. We collect only the information that genuinely helps us operate the platform, improve our services, and keep our customers informed. We use personal data for the reason it was gathered, we protect it with reasonable safeguards, and we do not sell the personal information of any visitor or customer to anyone.
We believe an operations platform works best when trust runs in both directions. Our customers put their production schedules, crew lists, and client details on our boards. In return we owe them clarity about who sees that data and how it stays safe. These principles anchor that obligation across every section that follows.
At a glance the commitments are fourfold. First, we keep data minimal on our side and never hoard beyond a genuine need. Second, we give customers control over their own boards and their own records. Third, we hold providers and systems to careful standards of handling. Fourth, we stay plain spoken in every policy note so that nobody needs a lawyer to understand how their operation is protected.
Scope of This Policy
This policy applies to the Projeo website, to the online operations tools we make available, and to the supporting communications we send. Whenever you visit a page that carries the Projeo name, browse our marketing site, submit a contact inquiry, or use a hosted service panel, the practices in this document govern your information.
If you represent an organization that uses the Projeo platform, both your organization and the individuals on its boards fall within the scope of this policy. We describe how organizational data and personal data are treated separately where the distinction matters.
This policy does not cover the separate websites of our partners, the pages of client organizations that may link from our content, or any third party application that you reach from a link we did not place. Where such destinations exist, we encourage you to review their own privacy notices before you share information there.
What This Policy Covers
It is worth being explicit about the difference between the marketing side of Projeo and the working service side of Projeo, because the two collect information for different ends. The marketing site helps visitors learn about the platform and decide whether it fits their operation. The working service helps teams actually run boards, schedules, budgets, and client portals.
On the marketing side we hold modest information that you give us directly through forms, plus the standard technical records any modern website gathers. That footprint is small because there is no reason for a visitor who is simply reading about project tracking to surrender more than the contact details they choose to share.
On the working service side the picture is richer. The boards hold operational records that matter to a real business: which crew is scheduled for a Thursday, which vendor agreed to deliver by a date, which milestone cleared inspection, and which invoice line has not yet been paid. We treat that working data with heightened care because its value to you is far greater than its value to anyone else.
This policy therefore draws a clear line. It tells you what we do with the contact and technical information that an individual shares with us, and it explains how we handle the operational records that customer organizations place on their boards. Those two bodies of data are kept apart in our systems the way a clean planner keeps personal notes separate from job paperwork.
When we say personal information in this document we mean information that identifies a living individual, such as a name, an email address, or a phone number. When we say customer data, working data, or project data we mean the records a customer organization controls on its own boards. Both are described below, and your Privacy as a Projeo user is protected whichever side of the platform you stand on.
Who We Are
The operator of the Projeo platform is RYDZE LLC, a company formed in the United States. Our principal place of business is the office at 898 S State St Ste 310, Orem - 84097-7045, United States (US).
We offer professional services in computer systems design, computer integrated systems design, and related professional, scientific, and technical consulting. Through Projeo we deliver software that supports project operations and event logistics.
The developer name behind the platform is Projeo. For any matter covered by this policy, the responsible controller is RYDZE LLC, and you can reach the team at the address above or by email at dispatch@projeo.lat, or by telephone at +15804988669.
Information We Collect
We gather several categories of information depending on how you interact with Projeo. The first category is information you provide directly. When you fill in a contact form, request a demonstration, sign up for an account, or correspond with dispatch, we receive the details you enter, such as your name, your company, your email address, and the content of your message.
The second category is information we collect automatically. Like most websites, we record standard technical data when you load our pages. This includes the pages you visit, the date and time of your visit, the type of device and browser you use, your general geographic region, and technical logs such as network addresses that help us keep the platform secure.
The third category relates to the functioning of the platform itself. When you use Projeo boards, schedules, check-in tools, budget tracks, or client portals, we process the operational records you create. This includes milestones, task assignments, crew logs, time stamps, photos attached to reports, invoice lines, and the notes that support each record.
Where our customers use Projeo to run their own operations, that customer controls the business data placed on the board. We act as a service provider and process that data only according to the instruction and agreement of the customer organization.
How We Use Information
We use the information we collect for clear and limited purposes. Most importantly, we use it to operate and improve the Projeo platform. That means keeping the boards functional, applying updates, protecting against misuse, and maintaining the performance every operations team depends on.
We also use your details to communicate with you. If you contact us, we answer your question. If you request a quote or a demonstration, we follow up about the product. If you hold an active account, we send you service messages about changes, maintenance, or security that may affect your operation.
We use aggregated and anonymized statistics to understand how people use our site and to make informed decisions about our content and features. This analysis is conducted on pooled data that does not identify any single individual.
We may use information to respond to your lawful requests, to enforce our Terms of Service, and to meet any legal obligation that applies to us. In every case we limit our use to what is necessary for the stated purpose and nothing more.
Legal Basis for Processing
Data protection laws in several regions require us to state the basis on which we process personal information. Where that requirement applies, we rely on a small set of lawful reasons.
We process information necessary to perform a contract with you, such as delivering the services you have purchased or arranged through your organization. We process information to meet our legitimate interests, which include operating a secure and reliable platform, marketing similar services to existing customers, and protecting our legal rights.
Where we process information on the basis of your consent, we will ask for that consent clearly, use the information only in the way you agreed to, and honor your right to withdraw consent at any time. Where we process information to comply with a legal obligation, we do so only to the extent the law requires.
We never base any processing on automated decision making that produces legal effects for you in a way that is not explained in this policy.
How We Share Information
We share personal information only when there is a genuine reason to do so, and we keep those sharing arrangements as narrow as possible.
We share information with service providers that help us run the business, such as hosting providers, email providers, payment processors, and support tools. These providers act under our direction, receive only what they need to perform their specific task, and are bound by agreements that protect your information.
We share Board data with the people who belong to your operation by design. Crew members, managers, vendors, and clients with portal access see the portions of the boards that their role permits. This is the very purpose of the platform, to give each person a clear and current view of the projects they support.
We may share information if required by law, a court order, or a legitimate request from a public authority, and we will do so only to the extent required. If RYDZE LLC is ever involved in a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction, and we will require the successor to honor the commitments in this policy.
We do not rent, sell, or trade your personal information to any third party for their own marketing purposes.
Third Party Services
We rely on a small set of specialist providers to run the Projeo service. These include companies that host our infrastructure, deliver our email, process payments, and analyze site traffic.
Each provider receives only the data required for its function. For example, a hosting provider stores the files that make the site load, an email provider carries the messages we send to customers, and a payment processor handles card transactions without us ever storing full card numbers.
These providers may process data in countries different from your own, and each maintains its own privacy notice. Where transfer across borders occurs, we rely on appropriate safeguards, which may include the model contractual clauses approved by relevant authorities.
We review our provider list regularly and will keep this section accurate so that you always know who supports the service you depend on.
Analytics and Site Statistics
To keep Projeo useful we study aggregate statistics about the way our website is used. These statistics tell us how many visitors each page receives, which content holds attention, and where visitors tend to stop reading.
We build these statistics from technical indicators such as page views, approximate location, and referring sources. The data is pooled so that it does not reveal the identity of any one visitor.
We use the findings to decide which sections of the site deserve expansion, which explanations need simplification, and which features prospective customers care about most. At no point does this analysis drive advertising aimed at individual visitors based on their personal data.
Data Security Measures
RYDZE LLC treats the security of project data with real seriousness, because a leaked schedule or a lost invoice record hurts real crews and real clients. We apply reasonable administrative, technical, and physical safeguards to protect the information we hold.
On the technical side we use modern transport encryption for information moving between your device and our servers, we restrict access to systems on a need to know basis, and we apply secure practices to the storage of account credentials. Access controls, logging, and routine reviews help us detect and respond to unusual activity.
On the organizational side we limit the people who can reach customer data, require them to follow clear handling rules, and provide this platform so that data only reaches the individuals who belong to a given operation.
No method of transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security against every possible threat. That is why we keep records of incidents, respond promptly, and notify affected parties where the law requires us to do so.
Data Retention
We keep personal information only as long as we have a genuine reason to keep it. When a visitor asks a question, we retain the correspondence for as long as it is useful to respond and to keep a record of the conversation.
Account and service records are kept for the life of the arrangement with the customer, plus a reasonable period afterward to handle final billing, audits, and any questions about the closing of a project. Operational records on a board remain available to the customer, and the customer decides how long those records stay active.
Technical logs are retained on a rolling basis, generally for a limited window that supports security monitoring without hoarding data forever. Where we anonymize data for analysis, the anonymized set may be kept for as long as the analysis remains useful, since it no longer identifies any individual.
When retention ends, we delete or render unrecoverable the information in a secure manner. You may also ask us to delete information we hold about you as described in the rights section of this policy.
Privacy for Children
Projeo is a professional operations platform intended for organizations and working adults. It is not directed to children, and we do not knowingly collect personal information from children without the consent of a parent or guardian.
If you believe a child has provided us with personal information without the proper consent, please contact us at dispatch@projeo.lat or by phone at +15804988669. We will review the matter and take steps to remove the information if we determine it belongs to a child.
Our supporting event sites and marketing content are similarly aimed at adults who make purchasing and operations decisions. Guardians should supervise minors who browse the open internet, including our pages.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding the personal information we hold about you. We honor these rights to the extent the law allows and we make it straightforward to exercise them.
You may have the right to request access to the personal information we hold, to ask that we correct information that is inaccurate, and to request that we delete information we no longer need. You may also have the right to restrict or object to certain processing, and to request that we provide your information in a portable, machine readable format.
To exercise any of these rights, contact dispatch by email at dispatch@projeo.lat or by phone at +15804988669. We will verify your identity before acting on your request, and we will respond within the time frame required by applicable law.
We will not discriminate against you for exercising your rights, and our service does not change based on the choices you make about your data.
Your Choices and Controls
You keep meaningful control over the information you share with Projeo. The simplest control is choosing what to enter into our contact forms and what to place on your operational boards.
You can manage cookies through your browser, unsubscribe from marketing messages using the link in any promotional email, and update the details we hold by contacting us directly. Account holders within a customer organization can manage the access permissions granted to their crew members and vendors.
Because Projeo boards are shared by design, one individual decision to limit data may affect other users. Where a record involves several people, we balance the request of the individual against the legitimate needs of the operation that owns the board.
California Residents
If you are a resident of California, state law may grant you additional privacy protections. Under the relevant statute, you have the right to know the categories and specific pieces of personal information we collect, the purposes for which we use it, and the categories of third parties with whom we share it.
You have the right to request deletion of personal information we have collected from you, subject to certain permitted exceptions such as completing a transaction or detecting security incidents. You also have the right to opt out of the sale of your personal information. We do not sell your personal information.
California residents may request certain disclosures about our data practices over the preceding period. To make such a request, contact us at dispatch@projeo.lat. We will verify your identity before we respond, and we will treat you no differently for exercising these rights.
We do not knowingly share the personal information of minors under sixteen in ways that would require an opt in under state law.
International Data Transfers
RYDZE LLC is based in the United States, and the primary infrastructure supporting Projeo operates within the United States. If you access the platform from another country, your information may be transferred to, and processed in, the United States.
The rules that guard data in your home country or region may differ from those in the United States. Where a transfer is required and local law demands additional protection, we rely on appropriate safeguards, which may include model contractual clauses or equivalent approved mechanisms.
These safeguards are designed to keep the protections of this policy intact regardless of where the data physically rests. By using the platform, international visitors understand that their information may be processed in the United States and in the locations of our service providers.
Links to External Sites
The Projeo website and supporting materials may include links to external websites operated by other organizations. These include client sites, partner resources, industry references, and professional tools that complement our work.
We do not control those external sites, and this policy does not apply to them. When you leave Projeo by following such a link, the privacy practices of the destination website govern the information you provide there.
We encourage you to read the privacy notice of any external site before you share personal information with it. The presence of a link on our pages does not imply that we endorse or are responsible for the content or practices of that destination.
Changes to This Policy
We may update this policy from time to time to reflect changes in our services, in the law, or in the way we handle information. When we make a material change, we will publish the revised policy on this page and update the effective date shown at the top.
For significant changes that affect the way we use your personal information, we will take reasonable steps to inform you, such as a notice on the Projeo website or, where appropriate, a direct message to the email address we hold for you.
Continued use of the Projeo website or services after a revision takes effect means that you accept the version of the policy then in force. We recommend that you review this page periodically so that you stay aware of how your information is handled.
Marketing Communications
From time to time we send messages that describe new features, helpful practices, or events related to project operations. These communications are aimed at people who have expressed interest in Projeo or who hold an active relationship with us.
Every promotional message we send includes a simple way to stop receiving future marketing content. You can also request to be removed from our marketing list at any time by writing to dispatch@projeo.lat and asking us to stop.
Choosing not to receive marketing will not affect your access to the operational platform or the transactional messages that are necessary to keep your service running, such as notices about maintenance, security, or changes to your account.
Reporting a Concern
If you believe that any part of the Projeo platform has failed to protect your information or has treated your data in a way that concerns you, please tell us. We take every report seriously and we investigate each one fairly.
The fastest route is to write to dispatch@projeo.lat with the subject line referencing privacy. Our team will acknowledge the message, review the facts, and reply with the outcome of the review plus any action we intend to take.
You may also contact us by telephone at +15804988669 or by mail at the address for RYDZE LLC listed below. If you are not satisfied with our response, and where the law allows, you may also raise the matter with the privacy or data protection authority for the region in which you live.
Contact Information
Questions about this policy, requests to exercise a privacy right, and notices about how your data is handled should be directed to the operators of Projeo at RYDZE LLC.
RYDZE LLC898 S State St Ste 310, Orem - 84097-7045, United States (US)
Email: dispatch@projeo.lat
Telephone: +15804988669
We read every message and we respond during our posted business hours. We appreciate the trust you place in Projeo, and we stay committed to handling your information with care.
Before you go, one practical note about what does and does not live in this document. This privacy policy explains our duties to data that flows through RYDZE LLC and the Projeo platform. It does not replace the confidentiality promises in the agreements your organization makes when it buys the service, nor does it override any stricter promise we make in a signed contract.
Where a signed agreement gives your organization stronger assurances than this notice, the signed agreement governs. Where this notice aims higher than the minimum, we keep our word to the higher standard. If you ever spot an area where a project data practice seems unclear, tell dispatch and we will explain it plainly, because an operations platform is only as trusted as the answers its team gives.
Thanks for reading. RYDZE LLC stands behind the care described here, and we look forward to helping keep your work on track from the office at 898 S State St Ste 310 in Orem, Utah.